We have provided answers to the questions that we hear most recently asked. However, if we do not have an answer to your query then please click here to contact us.
We shall use your feedback to ensure that we keep the questions and answers up to date for the benefit of all of our partners and consumers.
1. What is the relationship between Affinion and Privacyguard,
Sentinel and Let’s Go Rewards?
Affinion creates, manages and services these products often on behalf of third parties with whom you will be more familiar – for example your Bank or Credit Card Company. This website will give you much more information about who we are and what we do. Please browse our site and use the Contact Us section if you have any questions or suggestions.
2. I can’t recall joining Privacyguard or Lets Go Rewards
You will probably have been offered the products by a brand with whom you already have a relationship; this will be one of our partners who is seeking to meet more of your needs. As a valued customer they will have provided you with the opportunity to apply to be enrolled in one of the services that we provide on their behalf. If the product does not meet your needs then we make it very easy to cancel your membership without any further obligation typically by providing an initial 30 day period when you can cancel your membership without paying a fee or having any further obligation.
3. How do I cancel my membership now?
Simply contact a member of our Membership Customer Service Team.
4. How do you collect the authorisation to debit my account?
All of our Enrolment Application Forms or Scripts used by our Telephone Service Staff require a clear authorisation for a debit to be made to your account. We are able to provide a proof of this Enrolment Application and Payment Authority should you require and please contact our Membership Customer Service Team if necessary.
5. Where do I find more details of the products that you provide?
Please Browse the Protection and Lifestyle solutions sections of this website or visit the product websites: www.privacyguard.co.uk or www.letsgorewards.co.uk or www.sentinelgold.co.uk
6. How do I enrol in your products?
Please visit the product websites: www.privacyguard.co.uk or www.letsgorewards.co.uk or www.sentinelgold.co.uk
7. What do I do if I have a complaint, comment, or suggestion about your service?
We welcome all customer feedback. Please visit our Contact Us Section on this website and you will find out how to contact us by ‘phone or email or click on our Legal Section where you will find details our Complaint Policy and procedures.
8. What do I do if I have lost my membership number?
Our Membership Customer Service Team will be able to help. Simply call us.
9. What do I do if I see something inaccurate on my credit report?
Please call our Membership Customer Service Team, they are trained to be able to provide assistance and support. This is a key benefit of our Identity Theft support.
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